Ashridge Group launches internal employee satisfaction initiative ‘Your Voice’
Ashridge Group has launched ‘Your Voice’ – an initiative which is designed to provide employees with a platform to communicate their opinions and provide feedback about the organisation and working environment.
At the end of 2016 Ashridge Group distributed its annual employee satisfaction survey to its employee base, and over 75% of employees who responded said that they were ‘Extremely Satisfied’ or ‘Satisfied’ overall with the business.
Despite the positive results, however, Ashridge Group is keen to drive the initiative further and encourage employee feedback to help drive its continued development and evolution as an employee-conscious organisation.
The Employee Satisfaction survey will be distributed twice-yearly and is also accessible as a link via the TelMe mobile app.
“We strive to be an exceptional organisation – not only in the services that we offer but also in the way that we nurture and develop our employees.
The Your Voice initiative represents our willingness to listen to our employees and take action if required. The survey is completely anonymous but offers employees the opportunity to tell us their views, whether positive or negative, of working at Ashridge Group. This way we can pick up any concerns and deal with them to provide the best service that we can.”
Emma Walker, Group Operations Director
There is also an email address which employees can use to send ideas for improvements at any point throughout the year, outside of the survey. If the idea is used and is original, employees also have the chance to win a £20 voucher.
“We don’t just ask for feedback, we actively encourage it. In 2015 some of our employees told us that they didn’t feel recognised for their hard work and commitment, so from Easter 2016 we implemented our employee awards to address that. Each of the award winners were presented with a certificate and £25 voucher for their hard work. We want to nurture a positive and feel-good culture across the business.”
Emma Walker, Group Operations Director
The 2016 employee survey results also revealed that training is an important factor for the employees, and as such, 2017 will see a significant focus on training across the organisation. Ashridge Group has now implemented the Ashridge Career Programme (ACP) which consists of four levels: Security Officers, Senior Security Officers, Supervisors, and Managers.
With the aim to progress as many employees as possible through levels one and two, Ashridge Group is committed to developing the careers of its employees, responding to feedback, and preserving the values of the business inside and out.
For more information about career opportunities with Ashridge Group, click here.