Security case study
Ashridge Group provides 24/7 security ambassadors for Chelsea Waterfront, a high-value private residential complex in central London managed by Rendall & Rittner. Teams are based at the entrance to verify vehicles and visitors, while a second team patrols the communal gardens and underground car park, 365 days a year.
Ashridge Group work with property management company Rendall & Rittner to provide security ambassadors for their luxury private residential complexes in central London.
Chelsea Waterfront is a high-net worth residential complex made up of multi-million-pound apartments and penthouses. Rendall & Rittner needed a professional security service that could deliver a high level of service to its occupants.
We provide a team of security ambassadors during the day and night, ensuring 24/7 coverage 365 days a year. Security ambassadors are based at the site’s entrance to verify vehicles and visitors to the complex, while another security team maintains foot patrol to check communal areas such as the gardens and underground car park.
Rendall & Rittner selected Ashridge Group ahead of a number of competing companies, and took part in the recruitment process so that they could choose personnel from the applicant pool themselves. Both parties correspond regularly with the management chain to review performance against the service level agreement.
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We selected Ashridge over a number of competing companies and from inception have formed an excellent relationship. We were allowed to participate in the recruitment process so that we could select the best available personnel from the pool of applicants. Since their time on site, we have found them to be diligent, courteous and, most importantly, flexible. We regularly correspond with the management chain to ensure that both parties are achieving, and often exceeding, our Service Level Agreement and would have no hesitation in recommending them to any prospective development.
It is a role that combines security with resident service. On a high-value residential complex the officer is dealing with residents, guests, contractors and deliveries as much as with security incidents, so the standard of interaction matters as much as the standard of vigilance. Cover at Chelsea Waterfront runs 24 hours a day, seven days a week.
Yes. Chelsea Waterfront is managed by Rendall & Rittner, and the service is delivered in step with the managing agent’s own standards and reporting. On residential estates the managing agent is usually the client, and the service has to satisfy both them and the residents who live with it daily.
High-value central London complexes like Chelsea Waterfront, and residential developments requiring interim fire safety cover elsewhere in London, Birmingham and the West Midlands. The published work covers both permanent manned security and short-term waking watch, which are different services with different training requirements.
Reviewed by Emma Walker, Group Managing Director. Published · updated .
Ashridge Group is SIA ACS approved and holds ISO 9001, ISO 14001 and ISO 45001 accreditation. See all our accreditations
The service
This engagement was delivered by our security team. Read how the service works, what it covers and how it is staffed on our manned guarding page.
The area
We work across London and the surrounding region. See the sites, sectors and services we cover in London.
Further reading
Working out whether this fits your own site? Our guide to what security officers do on residential complexes covers the numbers and the standards in more detail.
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